Terms & Conditions.

Last updated: [DATE — to be filled in when published]

These Terms & Conditions (“Terms”) govern your use of pixoradigital.tech (the “Site”) and any services provided by Pixora Digital (“we,” “us,” “our,” “Pixora”). By using our Site, contacting us, or engaging our services, you agree to these Terms.

1. Our Services

Pixora Digital provides digital marketing and development services, including but not limited to: website design and development (WordPress/Shopify), UI/UX design, branding and graphic design, video editing and Reels production, social media management, content writing and copywriting, LinkedIn personal branding, SEO and local SEO, Meta (Facebook/Instagram) Ads, Google Ads, and lead generation and outreach.

The specific scope, deliverables, timeline, and pricing for any engagement are defined in a separate proposal, quote, or agreement between Pixora Digital and the client, which forms part of these Terms once accepted.

2. No Guaranteed Results

Digital marketing outcomes — including but not limited to search engine rankings, ad performance, follower growth, engagement rates, and lead volume — depend on factors outside our control, including platform algorithm changes, market competition, industry conditions, and client-provided assets or approvals.

We do not guarantee specific rankings, traffic numbers, follower counts, sales figures, or return on ad spend. Any figures shared in proposals, case studies, or conversations are illustrative or historical, not promises of future performance.

3. Client Responsibilities

To deliver services effectively, we may require the client to:

• Provide timely access to relevant accounts (website admin, ad accounts, social media, analytics) as needed for the engagement
• Supply necessary brand assets, content approvals, and feedback within agreed timeframes
• Ensure that any content, product claims, or materials provided to us for use in campaigns are accurate and that the client holds rights to use them
• Respond to requests for information or approvals in a reasonable time, since delays on the client’s side may affect project timelines

We are not responsible for delays or reduced results caused by late access, approvals, or information from the client.

4. Payment Terms

• Pricing and payment schedules are set out in the individual proposal or agreement for each engagement
• Ad spend (Meta Ads, Google Ads, TikTok Ads, or any other paid platform) is separate from our service fees unless explicitly stated otherwise, and is typically paid directly by the client to the ad platform or managed per the terms agreed for that engagement
• Late payments may result in a pause of services until outstanding amounts are settled

[Fill in: specific payment methods accepted, deposit/retainer requirements, and any late-fee policy]

5. Revisions & Approvals

Design, content, and creative deliverables typically include an agreed number of revision rounds as specified in the project proposal. Requests beyond the agreed scope may incur additional charges, communicated before any extra work begins.

6. Intellectual Property

• Upon full payment for a project, ownership of the specific final deliverables created for the client (e.g., final website files, final designs, final written content) transfers to the client, unless otherwise agreed in writing
• Pixora Digital retains the right to showcase completed work in our portfolio, case studies, and marketing materials, unless the client requests confidentiality in writing
• Any pre-existing tools, frameworks, templates, or proprietary processes used by Pixora Digital in delivering services remain our property
• Stock assets, fonts, plugins, or third-party tools used in a project remain subject to their own licensing terms

7. Confidentiality

We treat client business information, account access, and project details as confidential, and will not share them with third parties except as necessary to deliver the agreed services (e.g., using a specific tool or platform) or as required by law.

8. Cancellations & Refunds

[Fill in: your specific policy — e.g., notice period required to cancel an ongoing retainer, whether deposits are refundable, how partially completed work is billed]

• Work completed up to the point of cancellation is billable
• Ongoing monthly services (SEO, social media management, ad management) typically require [X days/weeks — fill in] written notice to cancel

9. Limitation of Liability

To the extent permitted by law, Pixora Digital’s total liability for any claim arising from our services is limited to the amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities, arising from the use of our services.

This does not limit liability for issues that cannot be excluded under applicable law.

10. Third-Party Platforms

Our services may involve third-party platforms (Google, Meta, TikTok, Shopify, WordPress, hosting providers, and others). We are not responsible for changes to these platforms’ policies, algorithms, pricing, or availability, and are not liable for account suspensions, policy violations, or outages caused by these third parties, provided we’ve acted in accordance with reasonable industry practice.

11. Termination

Either party may terminate an ongoing engagement per the notice terms agreed in the specific project proposal or contract. We reserve the right to terminate or pause services if a client breaches these Terms, fails to make timely payment, or requests work that we reasonably believe to be unethical, illegal, or in violation of a third-party platform’s policies (e.g., requests for manipulative SEO tactics, fake reviews, or ad content that violates platform guidelines).

12. Acceptable Use of Our Site

You agree not to use pixoradigital.tech to: violate any law, attempt to gain unauthorized access to our systems, transmit malicious code, or scrape or copy content without permission.

13. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or our services will be subject to the jurisdiction of the courts of Islamabad, Pakistan, unless otherwise agreed in writing for a specific client engagement (e.g., for international clients where a different jurisdiction is negotiated).

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms should be directed to:

Pixora Digital
Islamabad, Pakistan
Email: contact@pixoradigital.tech
WhatsApp: +92 331 5220 122